At pkhostels.com, we strive to ensure that our customers have a satisfactory experience when booking hostel accommodations through our platform. This refund policy outlines the terms and conditions regarding refunds for bookings made on our website. By using our services and making a booking, you agree to the following refund policy:
1. Discrepancy between Booked Bed and Actual Accommodation:
If you, as a customer, book a bed through our website and upon arrival at the hostel find that the bed provided is different from what was shown on our website, we require the hostel owner to rectify the situation promptly. If the issue is not resolved to your satisfaction, please contact us immediately at contact@pkhostels.com, and we will investigate the matter. If it is determined that there was a significant discrepancy and the hostel owner failed to provide the booked bed as advertised, we may process a refund to you.
2. Cancellation after Check-In Date:
If you, as a customer, have made an advance booking for a bed and decide to cancel the booking after the check-in date, neither pkhostels.com nor the hostel owner will be liable to provide a refund. We recommend reviewing and understanding the cancellation policy associated with your booking before confirming the reservation.
3. Hostel Owner's Responsibility for Refunds:
In cases where a refund is applicable based on the circumstances outlined in this refund policy, it is the responsibility of the hostel owner to process the refund. The refund should be issued promptly and in accordance with the agreed-upon terms and conditions between the customer and the hostel owner. pkhostels.com will not be responsible for refunding payments directly to customers.
4. Contacting pkhostels.com for Refund Assistance:
If you encounter any issues regarding a refund or believe you are eligible for a refund based on the terms mentioned above, please reach out to us at contact@pkhostels.com. We will review the details of your case and work with you and the hostel owner to resolve the matter fairly and efficiently.
Please note that each hostel may have its specific refund policies, which can be found on their respective listings. It is essential to review these policies before making a booking.
We encourage open communication between customers and hostel owners to address any concerns promptly and resolve any issues that may arise during your stay.
If you have any questions or require further clarification regarding our refund policy, please do not hesitate to contact us at contact@pkhostels.com.
